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Term of Services

You may use any of our services, provided that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of Indonesia, Singapore, Canada, the United States, Luxembourg, or your jurisdiction of residence. In order to access any services, you are required to provide current and accurate identification, contact information, and other details as part of the registration process.

You are responsible for maintaining the confidentiality and accuracy of your account information, and you are responsible for all activities that occur under your account. You are solely responsible for all content on your account. You agree to immediately notify Brothers Star of any unauthorized use of your account or any other breach of security. Brothers Star will not be liable for any loss or damage arising from your failure to provide us with accurate information or to keep your account secure.

Brothers Star may cancel or suspend your access to Brothers Star services at any time and for any reason without notice. Upon cancellation or suspension, your right to use the service will stop immediately. You may not have access to data that you stored on the service after we suspend or terminate the service. You are responsible for backing-up your data that you use with the service. If we cancel your service in its entirety without cause, we will refund to you on a pro-rata basis the amount of your payment corresponding to the portion of your service remaining right before we terminated your service.

Payment & Billing

  • User agrees to pay Dischosting.com all charges relating to the use of User's account(s) according to rates and prices stated on said sales order at the time of commencement.

  • User is responsible for charges at the time the service is used and Dischosting.com may apply the amount due to User's credit card at any time.

  • Dischosting.com reserves the right to suspend access to service for User's account(s) upon an indication of credit problems including delinquent payments or rejection of any credit card charges.

  • Credit Card payment: If Customer chooses to pay for services by credit card, Customer grants Dischosting.com the right to charge payments to that card on each due date. Customer further agrees not to challenge nor dispute any charge representing hosting payments.

  • Non-Payment: All Reseller, Shared and SEO Hosting payments are due in full on the monthly anniversary date. Failure to remit payment for services on the monthly anniversary date is a violation of the TOS. Failure to remit payment for five (5) consecutive days, including the anniversary date, may result in suspension of customer services. Failure to remit payment for services within seven (7) consecutive days, including the anniversary date, may result in termination of access to the service network and all services shall be reclaimed. All customer data remaining after fourteen (14) days of non-payment will be destroyed for security and privacy reasons. Once your account has been terminated for non payment, you may be charged a re-connection fee of $6. If you are a reseller with more than 10 cPanel accounts a restoration fee of $1 per cPanel account will be charged in addition to the re-connection fee in order to cover the administrative time that takes to restore accounts from backups. The same restore fees may apply to all customers, if you want us to provide backups once an account is terminated for non payment. This restore service is subject to backup availability. There will be no re-connection or restore fees to re-enable suspended accounts due to non-payment.

  • All Dedicated Server and Virtual Private Server payments are due in full on the monthly anniversary date. If full payment has not been received within three (3) consecutive days, including the anniversary date, suspension of public access to customer services may be incurred. Failure to remit payment for services within five (5) consecutive days, including the anniversary date, shall result in termination of access to the service network and all services shall be reclaimed.

  • Without waiving any of its other rights under this Agreement, Dischosting.com offers to its Customers a 30-day money-back guarantee on fees for hosting services. If for any reason you cancel your account within thirty (30) days starting from the day Dischosting.com dispatch your welcome email including your account information or the day you place the order with us, whichever comes first. Dischosting.com will refund your money with no questions asked; provided, however, that you have never previously obtained a refund under the 30-Day Guarantee. If you have ever previously obtained a refund under the 30-Day Guarantee, your account will be canceled, but no money will be refunded to you.

  • Changes to your service, including, but not limited to, adding new services, removing services, or changing the type of hosting plan you have do NOT make you eligible for an additional 30-Day Guarantee. The 30-Day Guarantee applies to your first order of Web hosting services from Dischosting.com and does not apply to any changes to your service at any time.

    Our refund policy does not apply to any additional items or services, this includes but not limited to Domain Registration, Domain Parking services, dedicated servers, virtual private servers and overage fees.

  • Customers may voluntarily cancel their account at any time, for any reason or for no reason, by requesting a cancellation from your members area at www.Dischosting.com > Services > My Services > Product/Service > View Details > Management Actions > Request Cancellation. Dischosting.com requires a five (5) day cancellation notice prior to the anniversary billing date for discontinuance or downgrades of month to month services. Failure to supply the requisite five (5) days will result in a full billable monthly cycle prior to cancellation. All due amounts must be settled in full before we cancel the customer account. Customer understands and agrees that Dischosting.com does not provide pro-rated or any other kinds of refunds on cancellations. All fees Customer has paid shall be nonrefundable, unless stated otherwise under our any 30 day money back guarantee.

  • All cancellation requests must be made directly via www.Dischosting.com. Cancellations requests are not accepted by email, postal mail, by phone or via the help desk. If a customer canceled a recurring order by contacting any 3rd parties, we will consider it as an account cancellation request. In such cases, Dischosting.com reserves the right to terminate the customer account with immediate effect without any prior notice.

Media Publication

  • We have a zero tolerance policy for posting negative feedback on any public locations about our company and/or our employees before submitting a ticket to our "Suggestions & Complaints" Department to discuss your issue, this will result in immediate account termination without any refund.

  • Although it is your right to post feedback without discussing your issue with us first, it is undoubtedly unfair and unprofessional not to, which is not the type of client that we want to deal with. We have the utmost respect for all of our clients, and are more than fair with all of our clients. We will do anything and everything possible to keep all of our clients satisfied. But in the unlikely event you are not satisfied, all that we ask is to discuss your issue with our Complaints Department first. For example, if you are the type of person to run to the forums at the first chance you get to complain, please DO NOT SIGNUP with Dischosting.com Inc in the first place.

    Furthermore, all of our policies that pertain to keeping information given to us confidential including but not limited to our privacy policy, confidentiality agreement, non-disclose agreement are nullified once you discuss your experience publicly. For example, if you make a negative post in public, then you are waiving your protection of privacy.

Account Status & Retention

    Any account with at least one active service is considered to be of Active Status.

    Active Status accounts will receive emails relating to their active services, support tickets, maintenance and general announcements.

    An account with no current services is considered to be of Inactive Status.

    Inactive Status accounts will receive emails relating to their support tickets, and general announcements.

    Any Inactive Status account may request to be Closed as long as there are no unpaid or overdue invoices on the account.

    An account is placed into Closed Status when it goes 12 months with no active services, support tickets, or logins.

    Any existing Account Credit is permanently removed from an account when it enters Closed Status.

    Closed Status accounts will not receive any emails.

    Closed Status accounts may be reverted back to Inactive Status by sending a request to billing@DiscHosting.com from the email address associated with the account.

    Closed Status accounts are permanently deleted, and all associated data removed, after 6 months in Closed Status so long as the account is not banned or prohibited from further service.

  • Last Updated on May 2016


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